lgohokiPrivacy Policy

This page describes what we collect when you use lgohoki and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle bets and game outcomes, and comply with applicable regulations. Our commitment is to handle your data transparently and securely.

We at lgohoki operate only where local law permits. Our privacy practices reflect this principle—we collect only what is necessary for account operation, KYC compliance, and fraud prevention. We do not sell your personal information to third parties for marketing. We do share data with payment processors, regulatory authorities, and law-enforcement agencies when required by law.

This policy applies to all lgohoki services: sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. Your account balance and personal data are managed under the same privacy framework across all product categories.

What Data We Collect on lgohoki

We collect personal information at several points in your lgohoki journey. At account creation, we collect your email address, phone number, full name, and date of birth. These details allow us to verify your identity and contact you about account activity or service updates.

When you make your first withdrawal, we request a government-issued ID (KTP or passport) and a photograph of you holding that ID. This KYC verification step is required by anti-money-laundering regulations and helps us confirm your identity and age. We store these documents securely and retain them for the duration of your account plus a retention period for regulatory compliance.

Payment and transaction data

We collect information about your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, or bank transfer to online payment, e-wallet, mobile banking, local payment), the amount, and the timestamp. We also record your betting activity—which markets you enter, your stakes, and match results. This data is necessary to settle bets, process withdrawals, and detect fraud.

We do not store your full payment card or bank account numbers. Payment processors (e.g., online payment, e-wallet, mobile banking, or our banking partners) handle sensitive payment credentials. We receive only confirmation that a transaction succeeded or failed.

Device and usage data

We collect information about the devices you use to access lgohoki, including IP address, browser type, operating system, and approximate location (derived from IP). We also log your login times, pages visited, and games played. This data helps us detect unauthorized access, prevent fraud, and improve platform performance.

How We Use Your Data and Your Rights

We use your personal data for the following purposes: account creation and verification, processing deposits and withdrawals, settling bets and game outcomes, detecting and preventing fraud, complying with anti-money-laundering and know-your-customer regulations, and responding to legal requests from authorities.

We may also use your data to send you account notifications (e.g., login alerts, withdrawal confirmations) and service updates. We do not send marketing emails unless you opt in. You can manage your communication preferences in your account settings at any time.

Data retention and deletion

We retain your personal data for as long as your account is active. After you close your account, we retain data for a period required by applicable law (typically 5-7 years for financial records). We do not delete data earlier than this retention period unless you request deletion and we have no legal obligation to retain it.

If you wish to request deletion of your data, contact our support team via the in-app Help channel or email. We will respond within 30 days and explain any legal reasons we cannot comply with your request.

Third-party processors and data location

Our servers may sit outside your jurisdiction. We use third-party processors for payment processing, email delivery, and data storage. These processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes. We ensure they maintain security standards equivalent to our own.

Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) handle your payment credentials directly. We do not receive or store your full card or account numbers. These processors maintain their own privacy policies; we recommend reviewing them if you have concerns about payment data.

Cookies and tracking

We use cookies to remember your login session, store your language preference, and track your activity on lgohoki for fraud detection and performance analysis. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit platform functionality.

We do not use cookies to track you across other websites. We do not sell cookie data to third parties. Our cookies are used solely for lgohoki account management and security.

Your rights and contact

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. You may also have the right to data portability (receiving your data in a structured format). To exercise these rights, contact our support team via the in-app Help menu or email. We will respond within 30 days.

If you have privacy concerns or believe we have mishandled your data, you can also contact your local data-protection authority. In many jurisdictions, you have the right to lodge a complaint with the relevant regulator.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on lgohoki. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

Our privacy practices reflect our commitment to transparency and data protection. If you have questions about how we handle your data on lgohoki, or if you believe we have violated your privacy rights, please contact our support team. We are available via the in-app Help channel, email, or phone. Our legal team can also be reached through the channels listed in our legal notice page. We respond to privacy inquiries within 5 business days.